William S. Ruggles, MA, CSSMBB, PMP, CQM has trained, coached, and mentored over 1,000 successful candidates for certification as Project Management Professionals (PMP), Six Sigma Green Belts, and Six Sigma Black Belts; has directed, managed, audited, or led over 100 Engagement Teams on assorted enterprise-wide improvement and regulatory compliance projects including: the development and deployment of Internal Controls, Standards, Frameworks, Process Models, and Best Practices for Project Management and Project Management Offices ( PMO ), and the development and deployment of Applications and Systems ( SDLC ) with interfaces to Legacy systems and complex IT Infrastructure impacts ( ITIL ); has worked in the BioPharmaceutical, BioTechnology, Medical Device, Healthcare, Telecommunications, Financial Services, and Hospitality industries; Has created, worked with, and completed dozens of Strategic Plans, VOC Matrices, SIPOC Maps, Master Schedules, Action Item Lists, Issue Logs, and SPC Charts focused on implementing, executing, and monitoring strategic projects that are aligned with the Mission, Vision, and Values of global organizations in each of the above-specified industries. Current Skills and Competencies: Master Black Belt and SME in the implementation of Lean Enterprise, Six Sigma, and Lean Six Sigma tools and techniques ; Project Management Professional and SME in the integrated implementation of all 9 PMBOK ® Guide knowledge areas and 5 process groups and in the use of MS ® Project to plan, schedule, and track projects of all sizes; highly organized professional, with great attention to detail; outstanding interpersonal communication and facilitation skills – top-down, bottom-up and laterally; strong analytical, problem-solving, consensus-building, and decision-making skills; and, ability to work independently and determine priorities to meet customer requirements.
Technical/Software Competencies: Subject Matter Expert in MS ® Project; Advanced User of QI ® Macros, MS ® Word, Excel, PowerPoint, and Visio; Intermediate user of Minitab ® , Sun Java ® System Identity Manager, SameTime, EMC Documentum ® , MS ® Outlook, Internet Explorer, SharePoint, and FrontPage; Lotus Notes and HTML. Citizenship: U.S.A. (Passport Valid Until 2016)
Work Experience
Managing Director + Sr. SME
1988 to Present
A professional services expert specializing in organizational excellence through continuous improvement, managing projects and programs, consulting, coaching, mentoring, auditing, training, and providing automated tools support for assorted clients in:
Pharmaceutical/Biotechnology R&D: (SAFE BioPharma, Bristol-Myers Squibb, Johnson & Johnson, Amgen, Hoffmann-LaRoche, Novo Nordisk),
Banking/Financial Services: (Federal Reserve Bank, JPMorgan Chase, Trumark), Insurance (Prudential, Metropolitan Life, PacifiCare, Aetna, CIGNA),
Retail: (Meijer Corp, Lenox China, Inc.)
Hospitality/Travel: (Wyndham Worldwide Corp, RCI Global Vacation Network),
Telecommunications/Global Communication Technologies: (AT&T, Verizon, Sprint, MCI, Global Crossing),
High-Tech Manufacturing: (Lucent Technologies, UTStarcom, Motorola, Nortel, AGFA, General Dynamics, Eastern Exterior Wall Systems),
Consumer Products: (Toys ‘R Us, Ralston Purina, Unilever/Lipton, Reckitt Benkeyser),
Professional/Technical Services: (Harrington Institute, PriceWaterhouseCoopers, KPMG, Ernst & Young, Lawson Software, Comerica, Scitor Corp, Unisys, Computer Horizons Corp),
Utilities: (Southern California Edison, New England Power),
Public Sector: (United Nations, Library of Congress, Boston University, William Paterson University, and NJIT (U.S.A.), Monterrey Tech and Universidad del Valle (Mexico), Universidad de Leon (Spain), Universidad San Francisco de Quito (Ecuador), Fundación Chile (Chile)).
Stevens Institute of Technology, Hoboken, NJ, Adjunct Professor of Project Management
2000 to Present
Delivery of graduate-level courses – MGT 609 (“Introduction to PM”) and MGT 614 (“Advanced PM”) – via both traditional “face-to-face” and distance-learning (using “WebCT”) modes.
Applied Business Technologies Corp., NYC, Senior Consultant/Instructor
1985-1988
Delivery of professional services to assorted clients in Banking, Insurance, Financial Services, Apparel,
Telecommunications, Pharmaceutical R&D, Engineering, Manufacturing, Professional Services, Government and other industries with special emphasis on Project Management practices and the application of ABTCorp’s line of automated products, especially Project Workbench Ò .
WSR & Associates, Cliffside Park, NJ, Management Consultant
1983-1985
Sole Proprietor providing professional contract services to small- and medium-sized clients in the realms of Global Commerce (Ecuadorian Government Trade Office), Manufacturing (John Deere), International Educational Exchange (Bentley College), Immigration Counseling (Visa Transfers-of-Status), Apparel (Murjani International), and Small Business Development (NJ Small Business Development Center/Newark).
Language Institute For English (LIFE), Rutherford, NJ, Center Director
1982-1983
Site Manager for a $5 million/year, for-profit, intensive English language center for international executives
and prospective college students on the campus of Fairleigh Dickenson University. Managed all aspects of this start-up venture as a “Project” which rose to an enrollment of 150+ students per month within 6 months of opening and 200+ within 1 year.
ELS Language Centers, Charlotte, NC, Center Director
1981-1982
Site Manager for a $3 million/year, for-profit, intensive English language center for international executives and prospective college students. Rejuvenated one of 23 branches of a national network of educational centers via a 12-month, “turnaround” Master Project. Led it from #19 to #4 on the Quarterly Corporate Performance Status Survey including such factors as Pre-Tax Contribution to Corporate Revenue, Employee Satisfaction, and Customer Satisfaction.
Credentials Summary
Academic Degrees: Master of Arts (Developmental Psychology), Columbia University (NYC); Bachelor of Science (H&PE/Kinesiology), University of Connecticut.
Professional Certifications: Certified Six Sigma Black Belt ( CSSBB #111) and Master Black Belt ( CSSMBB #1053) from the Harrington Institute; Project Management Professional ( PMP #133) from the Project Management Institute; Certified Quality Manager ( CQM #6043) from the American Society for Quality.
Global Language Fluency/Proficiency: Fluent in English and Spanish; Proficient in French and Portuguese; Socially Functional in Arabic, German, and Japanese.
References: Available upon request.