RG Freeman Group is pleased to announce the approval and endorsement for 4 of our courses!

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 Our Foundations of Business Analysis Class Scheduled April 23-26, 2019 is Guaranteed to Run!

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Our Virtual Live BA04 Eliciting and Writing Effective Requirements Class Scheduled December 12-14, 2018 is Guaranteed to Run!

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 RGF Group will be a Sponsor at the 2018 Building Business Capability (BBC) Conference in San Antonio, TX scheduled November 6-9, 2018!

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Our Foundations of Business Analysis Class Scheduled October 23-26, 2018 is Guaranteed to Run!

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 Our PgMP® Exam Prep Online class is now guaranteed to run November 6-9, 2017 with instructor James Haner, PhD, PgMP, PMP, PMI-ACP, PMI-RMP, CBAP, CCBA!

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Our BA04 Eliciting and Writing Effective Requirements is now Guaranteed to Run November 13-15, 2017!

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William S. Ruggles, MA, CSSMBB, PMP, CQM 

Has directed, managed, audited, or led over 100 Engagement Teams on assorted enterprise­wide business process improvement and regulatory compliance projects including the development and deployment of:

Internal Controls, Standards, Frameworks, Process Models, and Best Practices for Project Management, Portfolio Management, and Project Management Offices (PMOs ), and
Applications and Systems (SDLC) with interfaces to Legacy systems and complex IT Infrastructure impacts (ITIL);

Has worked in the BioPharmaceutical, BioTechnology, Medical Device, Healthcare, Telecommun-ications, Financial Services, and Hospitality industries as well as in the Local, County, State and Federal Government sector;

Has created, worked with, and completed dozens of Strategic Plans, VOC Matrices, SIPOC Maps, Master Schedules, Action Item Lists, Issue Logs, Process Diagrams and SPC Charts focused on implementing, executing, and monitoring strategic projects that are aligned with the Mission, Vision, and Values of global organizations and small businesses in each of the above industries.

Has trained, coached, and mentored over 1,000 successful candidates for certification as Project Management Professionals (PMP), Six Sigma Green Belts, Six Sigma Black Belts, and Kaizen Leaders.

Current Skills and Competencies: 

  • Master Black Belt and SME in the implementation of Lean, Lean Enterprise, Six Sigma, and Lean Six Sigma;
  • Project Management Professional and SME in the integrated implementation of all 10 PMBOK ® Guide knowledge areas and 5 process groups and in the use of MS® Project to plan, schedule, and track projects of all sizes;
  • Highly-organized professional with great attention to detail;
  • Outstanding interpersonal communication and facilitation skills – top­down, bottom­up and laterally; strong analytical, problem­solving, consensus-building, and decision­making skills; and,
  • Proven ability to work independently to determine priorities in order to meet customer requirements.

Work Experience

Senior Consultant/Instructor - RG Freeman Group LLC, (2009 – present)

Provide special support services in the enhancement of operational excellence through implementing best practices in project, program, and portfolio management, continuous process improvement, and Lean Six Sigma via consulting, coaching, mentoring, auditing, training, and providing automated tools support for clients in healthcare, biopharmaceutical, biotechnology, medical devices, and consumer products.

Senior Consultant for Strategic & Business Process Improvement – NJ SBDC (2014-Present)

Provide one-on-one counseling and group training to support entrepreneurs and other small business owners in their strategic development and business process improvement in Bergen County and the State of New Jersey.

Deputy Chief Technology Officer – NJ State Office of Information Technology (2013-2014)

Provide Workforce Enhancement technological leadership and oversight for the Departments of Education and Labor & Workforce Development in the State of New Jersey involving all statewide IT procurements and deployments. 

Program Manager - Mount Sinai School of Medicine – WTC MM&TP (2009 to 2012)

Provide direction for the World Trade Center Medical Monitoring & Treatment Program’s Data & Coordination Center meeting the physical and mental healthcare needs of over 35,000 First Responders at five (5) different Centers of Excellence in the Metropolitan NYC Area.

Managing Director + Sr. SME (1988 to 2009)

A professional services expert specializing in organizational excellence through continuous process improvement, managing projects and programs, consulting, coaching, mentoring, auditing, training, and providing automated tools support for assorted clients in:  Pharmaceutical/Biotechnology R&D: (SAFE BioPharma, Bristol­Myers Squibb, Johnson & Johnson, Amgen, Hoffmann­LaRoche, Novo Nordisk); Banking/Financial Services: (Federal Reserve Bank, JPMorgan Chase, Trumark); Insurance (Prudential, Metropolitan Life, PacifiCare, Aetna, CIGNA); Retail/ Consumer Products: (Meijer Corp, Lenox China, Inc., Toys ‘R Us, Ralston Purina, Unilever/Lipton, Reckitt Benkeyser ); Hospitality/Travel: (Wyndham Worldwide Corp, RCI Global Vacation Network); Telecommunications/Global Communication Technologies: (AT&T, Verizon, Sprint, MCI, Global Crossing); High­Tech Manufacturing: (Lucent Technologies, UTStarcom, Motorola, Nortel, AGFA, General Dynamics, Eastern Exterior Wall Systems); Professional/Technical Services: (Harrington Institute, PriceWaterhouseCoopers, KPMG, Ernst & Young, Lawson Software, Comerica, Scitor Corp, Unisys, Computer Horizons Corp); Utilities: (Southern California Edison, New England Power); Public Sector: (United Nations, Library of Congress, Boston University, William Paterson University, and NJIT (U.S.A.), Monterrey Tech and Universidad del Valle (Mexico), Universidad de Leon (Spain), Universidad San Francisco de Quito (Ecuador), ESPOL ((Ecuador), Fundación Chile (Chile)).

Stevens Institute of Technology, Hoboken, NJ, Adjunct Professor of Project Management (2000-Present)

Delivery of graduate ­level courses – MGT 609 (“Introduction to PM”) and MGT 614 (“Advanced PM”) – via both traditional “face­to­face” and distance­learning (using “WebCT”) modes.

Credentials Summary

Academic Degrees: Master of Arts (Developmental Psychology), Columbia University (NYC); Bachelor of Science (H&PE/Kinesiology), University of Connecticut.

Professional Certifications: Certified Six Sigma Black Belt (CSSBB #111) and Master Black Belt (CSSMBB #1053) from the Harrington Institute; Project Management Professional (PMP #133) from the Project Management Institute; Certified Quality Manager (CQM #6043) from the American Society for Quality; and, Certified Scrum Master (ScrumAlliance).

Global Language Fluency/Proficiency: Fluent in English and Spanish; Proficient in French and Portuguese; Socially Functional in Arabic, German, and Japanese.

Technical/Software Competencies:

  • Subject Matter Expert in MS ® Project;
  • Advanced User of QI ® Macros, MS ® Word, Excel, PowerPoint, and Visio;
  • Intermediate user of Minitab®, SharePoint, Sun Java ® System Identity Manager, SameTime, EMC Documentum®, MS ® Outlook, Internet Explorer, and Firefox.