Mark Thomas, MS, ITIL, COBIT, MOF brings twenty years experience leading projects and teams, improving business processes, and developing business and technical governance strategies.  He possess a powerful mix of interpersonal, organizational and technical competencies that ensure top quality results.  Most notable characteristics include his superior leadership and coaching skills, polished presentation and communication abilities, and superb client relationship skills.

Mark's areas of expertise include: Governance solution design, implementation and management; ITIL, CobiT, MOF, ISO20000 Consulting and training;Executive, Team, and Client Coaching & Mentoring;Software Testing and QA; Project portfolio demand management; Software Selection and Implementation; IT strategy and business alignment; and team leadership.

 Mark is the leader of the IT Strategy, Governance, and Project Management advisory center of excellence that focuses on results oriented service for clients.  He designed, launched, and leads a professional services firm exclusively focused on Governance, risk, and compliance solutions and has successfully grown the business during the two years in operation. As the interim VP of Operations for a US client, he successfully developed and implemented a governance program encompassing CobiT and ITIL processes, roles, and functions. Mark personally delivered or managed multiple projects within the IT Service Management space to include ISO20000, ITIL, MOF and CobiT governance frameworks and best practices.   Projects’ scope included software selection/implementation, assessments, leadership augmentation, training, and strategic planning for clients. Mark augmented senior IT leadership at multiple companies in health care, high tech, and manufacturing in the areas of IT Operations, Program Management, Service Desk, Change/Release Management, and other applicable key processes. 

Mark is a Certified ITIL, CobiT, and MOF trainer delivering multiple courses for clients nationwide. He developed the Escoute Consulting “ITIL Strategy Crosswalk” program which focuses on assisting clients in understanding service management practices and helps develop a high level implementation strategy.

 Mark earned degrees in Master of Science in Administration, Central Michigan University; 2002 and  Bachelor of Science, Central Missouri State University, 1990