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The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services.

The RGF Group’s instructor-led ITIL® Certification training courses are taught by ITIL® Accredited instructors who are committed to helping you pass the ITIL® Certification Exam whether you take the training at our training center, at your location or via the Virtual Classroom.

The RGF Group is an Ahead Training Partner (ATP) of Ahead Technology Inc., an ITIL® Accredited Training Organization (ATO) of both Loyalist Certification Services (LCS) and EXIN Certification.

ITIL® is a world wide Registered Trade Mark, and a Registered Community Trade Mark, of the Office of Government Commerce (OGC) and is registered in the US Patent and Trade Mark Office.

ISO/IEC 20000® is a trade mark of itSMFi.

CobiT® is owned by ITGI©

Benefits to ITIL® v3:

ITIL is a formalized way of developing, defining, and executing operational processes to streamline your IT execution.

It can help you achieve:

  • Lower IT costs because of greater efficiency and productivity
  • Higher quality IT services:
    • Through introducing consistent processes
    • Implementing shorter resolution times
    • Creating solutions to existing problems

 

ITIL® V3 Qualification Scheme:

The information provided below is a summary of the ITIL® V3 Qualification Scheme. See the official ITIL® V3 Qualification Scheme document.

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ITIL®Version 3 Foundation Breadth classes:

A half-day session for Executives, Senior Management and “decision makers” who need an in-depth understanding of the values associated with service improvement initiatives based on the ITIL® V3 Service Lifecycle Framework, and require a greater awareness of IT Service Management best practices. 

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. IT professionals interested in understanding the content and concepts of the new ITIL® V3, as well as understand the differences with previous ITIL® V2

IT professionals interested in understanding the content and concepts of the new ITIL® V3, as well as understand Project Management based on PMBOK®


ITIL®Version 3 Foundations Certification

 This entrance level offers a general awareness of the Service Lifecycle and the key elements within. Learning objectives and competencies are focused on an understanding of the overall linkages between the stages in the Lifecycle, the processes used and their contribution to Service Management practices. The purpose of the ITIL® Foundation Certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

ITIL®Version 3 Intermediate Certification:

The Intermediate Level is a dual stream modular certification series, each with a set of certifications with an aligned standardized level of competency certification.

ITIL®Version 3 - Service Capabilities Certification

 The Service Capability series will be of interest to candidates who wish to be certified in a deep level understanding of V3 processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum; however the primary focus is the process activities, execution and use throughout the Service Lifecycle. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use.

ITIL®Version 3 - Service LifeCycle Certification

The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of V3 practices within the Service Lifecycle context. The prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities that include technology and implementation considerations needed to deliver quality Service Management practices in an organization.

Each ITIL Service Lifecycle Stream Module is a free-standing qualification, and comprises one of six modules that lead to the ITIL Expert Level certification in IT Service Management. These certificates will also be of interest to individuals simply seeking a better grasp of the business fundamentals that drive the need for IT services and justify investments. The Service Lifecycle Module Certificates expose such individuals to essential aspects of Management, Marketing, Operations, and Organization Management useful to appreciate the concerns of their business counterparts within a Service Management context.

ITIL®Version 3 Expert Level

This certification completes the Lifecycle and Capability streams by focusing on the additional knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices and includes:

• Introduction to IT Service Management Business and Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management
• Managerial Functions• Understanding Organizational Challenges
• Lifecycle Project Assessment
• Understanding Complementary Industry Guidance

ISO/IEC 20000® Foundation Certification Program - 3 Days

COBIT® Foundation Certificate Program - 3 Days   

ITIL® is a world wide Registered Trade Mark, and a Registered Community Trade Mark,
of the Office of Government Commerce (OGC) and is registered in the US Patent and Trade Mark Office.

ISO/IEC 20000® is a trade mark of itSMFi.

CobiT® is owned by ITGI©.